If anyone is injured, call 911 first. Then contact us as soon as you safely can at support@bikehub.com or 888-329-8526, and we will walk you through the next steps. Please do not repair the bike yourself.
I had a problem or an incident during my rental. What do I do?
City of Oakland E-Bike Lending Program
Last updated on 15 Sept, 2026
If anyone is injured, call 911 first. Then contact us as soon as you safely can at support@bikehub.com or 888-329-8526, and we will walk you through the next steps. Please do not repair the bike yourself.