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What are your return policies?

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What are your return policies?

Last updated on 30 Oct, 2025

RETURN POLICIES

  • Any item in NEW condition, with undamaged packaging, including all its accessories, tags and literature, can be returned for 100% of purchase price within 30 days of purchase

  • Items can be returned to any of our retail stores or shipped directly back to us

  • Customer is responsible for any shipping costs related to the return

  • Refunds will be applied to the original form of payment

  • Wheels, wheel sets, car racks, child seats, and certain other oversized items are subject to a $40 restocking fee

  • Any item that is not in as-new condition, missing the packaging, and cannot be sold as new will be subject to a 40% restocking fee, or may be rejected

  • Absolutely no returns on:

    • Undergarments

    • Tools that have been opened from the package

    • Food and Nutritional Supplements

    • Parts or components that have been used

HOW TO MAKE A RETURN

  • Email support@bikehub.com with your name and order number, and we will reply promptly with return instructions

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