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How do you verify users?

The Basics

How do you verify users?

Last updated on 30 Oct, 2025

We verify each member who applies for a BikeHub Premium Membership before access is granted. 

Most users are instantly verified during signup, but if we're unable to verify your ID using the information provided, we'll ask you to upload a few additional verification documents. 

When uploading verification photos, make sure we can see your face and read the information on your ID or DL.

Manual verification is a bit slower, but we try to keep it quick - especially during business hours.  

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