>> This page refers to Bikeep Secure bike racks <<
If you're not sure what kind of parking system you're at, click here.
Bikeep rack not locking or unlocking properly?
This video has some helpful tips - A blinking light and repeating tone tells you the rack is "ready to lock"
Dock responds to a card read with a solid light (longer flash) and single longer tone:
Dock is not available to this user ... This can happen for a number of reasons:
Dock doesn't recognize the user card as valid
Card is not registered
Card is registered, but system user list hasn't updated yet (controller connectivity)
User may have another dock "checked out" - each user can only occupy one dock at a time.
Dock may be offline for service.
Dock may be "checked out" by another user.
No blink light or tone?
If the rack doesnt seem to respond at all to your Clipper card...
You must have a plastic physical transit card. Clipper Mobile app is not supported. More information here.
Need to add a card to your account? Log in to register a new card.
Try another dock.
If no docks are responding, Contact us.
Something else?
Email a detailed description to support@bikehub.com. It helps to include a photo or video in your trouble report!