• At the door and need access right away? Call us.  We may be able to grant access without your card.

• Self help option:  Log in to add a new TAP / CLIPPER card to your account.  You can buy a replacement card on site at most locations.

• Contact us so we can deactivate your card.  Provide your full name, email or phone number so we can look up your account.

In person options: drop by one of our staffed facilities.  See location pages for hours and availability

• Metro Bike Hub Culver City
• SF Caltrain Bike Station