NOTE: This page refers to BikeHub access system, powered by Bike Index. 

If you're at a BART station, click here for BikeLink instead.

Time to renew! (Your membership is expired)

       SOLUTION:

• Log in to your account
• Select a membership option, and renew your account.
• Note: it can take a moment before the kiosk updates with your renewal.  Allow up to 5 minutes for sync.  

Access denied. (Our records do not show this ID to be associated with a membership)

        SOLUTION:

• Log in to your account
• Edit or add your ID transit card. 
• First time user?  Check for typos in your ID number(s).
• Note: using a magnetic stripe card?  Contact support to check that your card number digits are correct.

There's something wrong. (Your membership is currently on hold)

       SOLUTION:

• Log in to your account
• Edit your personal information
• Make sure your account hasn't expired.  You'll need an active premium account to access any premium locations.

Something else? 

If you're having a problem, email us a picture with a detailed description to [email protected].