Time to renew! (Your membership is expired)
SOLUTION:
- Log in to your account
- Select a membership option, and renew your account.
- Note: it can take a moment before the kiosk updates with your renewal. Allow up to 5 minutes for sync.
Access denied. (Our records do not show this ID to be associated with a membership)
SOLUTION:
- Log in to your account
- Edit or add your ID transit card.
- First time user? Check for typoes in your ID number(s).
- Note: using a magnetic stripe card? Contact support to check that your card number digits are correct.
There's something wrong. (Your membership is currently on hold)
SOLUTION:
- Log in to your account
- Edit your personal information
- Make sure your account hasn't expired. You'll need an active premium account to access any premium locations.
Something else?
If you're having a problem, email us a picture with a detailed description to [email protected].