Time to renew! (Your membership is expired)

       SOLUTION:

  • Log in to your account
  • Select a membership option, and renew your account.
  • Note: it can take a moment before the kiosk updates with your renewal.  Allow up to 5 minutes for sync.  

 

Access denied. (Our records do not show this ID to be associated with a membership)

        SOLUTION:

  • Log in to your account
  • Edit or add your ID transit card. 
  • First time user?  Check for typoes in your ID number(s).
  • Note: using a magnetic stripe card?  Contact support to check that your card number digits are correct.

 

There's something wrong. (Your membership is currently on hold)

       SOLUTION:

 

Something else? 

If you're having a problem, email us a picture with a detailed description to [email protected].