I am having issues entering the 24hr controlled access.

>> This page refers to BikeHub access system <<

If you're at a BART station, click here for BikeLink help instead.

Time to renew! (Your membership is expired).

       SOLUTION:

• Log in to your account.
• Select a membership option, and renew your account.
• Note: in some cases, it can take a moment before the kiosk updates with your renewal.  Allow up to 5 minutes for sync.  

Access denied. (Our records do not show this ID to be associated with a membership).

        SOLUTION:

• Log in to your account.
• First time user?  Check for typos in your transit card number.
• Got a new transit card? register the new transit card numbers to your account. 
• See a card you don't have anymore?  Unregister it for account security.

There's something wrong. (Your membership is currently on hold).

       SOLUTION:

• Log in to your account.
• Edit your personal information, verify your email address.
• You'll need an active premium account to access any premium locations.

RFID Transit card read not recognized (no response from card reader)

• First time user?  Get kiosk access instructions here.
• You must have a plastic physical transit card.  Mobile apps are not supported.  More information here.
• Need to add a card to your account?  Log in to your account, then register your new card details.

Something else? 

If you're having a problem, email a detailed description to [email protected].  It helps to include a photo or video in your trouble report!