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How can we help?
Get quick answers to most of your questions...
How do I start parking my bike?
How do you verify users?
I don't have an email address / credit card.
Where can I get a BikeLink card?
I have a new BikeLink card. Now what?
How To Park
Can I park an [e-bike / scooter / tandem / cargo bike /etc…]?
BikeHub Access Kiosks
What if I don't have a CA Driver's License or CA-ID?
Bicycle locking recommendations
How long can I park my bike?
Can I park multiple bikes?
How do I use the parking racks?
Is it safe?
View all articles in “How To Park”
About / Contact Us
Reporting threats and vandalism
Who is behind the BART Bike Station?
Who is behind the Metro Bike Hub?
Who is behind the Caltrain BikeHub?
My BikeHub account
I forgot my password
I lost my card
I want to renew my account
Can I cancel my membership?
How do I add or remove a bike from my account?
I am having issues entering the 24hr controlled access.
Does my membership allow me entry in all Bike Hub locations?
I want to cancel Auto-Renew
View all articles in “My BikeHub account”
Types of parking
BART Self-parking rooms
Valet bike parking stations
Metro Bike Locker Program Questions
Access Kiosk Upgrades
Where can I get my bike repaired?
Where can I rent a bike?
Are you the same as Metro Bike Share?