SHOP
BIKE PARKING
STORE FINDER
BACK TO HOME PAGE
How can we help?
Article suggestions
Metro Bike Hub (MBH) Changes
1 article
Metro Bike Hub (MBH) Changes
The Basics
5 articles
How do I start parking my bike?
How do you verify users?
I don't have an email address / credit card.
Where can I get a BikeLink card?
I have a new BikeLink card. Now what?
How To Park
10 articles
Can I park an [e-bike / scooter / tandem / cargo bike /etc…]?
BikeHub Access Kiosks
Bicycle locking recommendations
How long can I park my bike?
Can I park multiple bikes?
I am having issues entering the 24hr controlled access.
How do I use the parking racks?
Is it safe?
View all articles in “How To Park”
About / Contact Us
4 articles
Reporting threats and vandalism
Who is behind the BART Bike Station?
Who is behind the Caltrain BikeHub?
Getting help
My BikeHub account
11 articles
I forgot my password
I lost my card
I want to renew my account
Can I cancel my membership?
I want to cancel Auto-Renew
How do I add or remove a bike from my account?
BikeHub Premium Discount Program
Do I need an access card?
View all articles in “My BikeHub account”
Types of parking
4 articles
Self-parking rooms (controlled access)
BART Self-parking rooms
Valet bike parking stations
Bikeep Racks
Additional Services
2 articles
Where can I get my bike repaired?
Where can I rent a bike?
Online Store
7 articles
What payment methods do you accept?
What are my options for shipping?
Do you ship internationally?
What are your return policies?
Can I make an exchange?
What if I receive damaged or defective merchandise?
How can I change or cancel my order?