How can we help?

Metro Bike Hub (MBH) Changes

• Metro Bike Hub (MBH) Changes

The Basics

• How do I start parking my bike?
• How do you verify users?
• I don't have an email address / credit card.
• Where can I get a BikeLink card?
• I have a new BikeLink card. Now what?

How To Park

• Can I park an [e-bike / scooter / tandem / cargo bike /etc…]?
• BikeHub Access Kiosks
• Bicycle locking recommendations
• How long can I park my bike?
• Can I park multiple bikes?
• I am having issues entering the 24hr controlled access.
• How do I use the parking racks?
• Is it safe?
• View all articles in “How To Park”

About / Contact Us

• Reporting threats and vandalism
• Who is behind the BART Bike Station?
• Who is behind the Caltrain BikeHub?
• Getting help

My BikeHub account

• I forgot my password
• I lost my card
• I want to renew my account
• Can I cancel my membership?
• I want to cancel Auto-Renew
• How do I add or remove a bike from my account?
• BikeHub Premium Discount Program
• Do I need an access card?
• View all articles in “My BikeHub account”

Types of parking

• Self-parking rooms (controlled access)
• BART Self-parking rooms
• Valet bike parking stations
• Bikeep Racks

Additional Services

• Where can I get my bike repaired?
• Where can I rent a bike?

Online Store

• What payment methods do you accept?
• What are my options for shipping?
• Do you ship internationally?
• What are your return policies?
• Can I make an exchange?
• What if I receive damaged or defective merchandise?
• How can I change or cancel my order?