How can we help?

The Basics

• How do I start parking my bike?
• How do you verify users?
• I don't have an email address / credit card.
• Where can I get a BikeLink card?
• I have a new BikeLink card. Now what?

How To Park

• Can I park an [e-bike / scooter / tandem / cargo bike /etc…]?
• BikeHub Access Kiosks
• What if I don't have a CA Driver's License or CA-ID?
• Bicycle locking recommendations
• How long can I park my bike?
• Can I park multiple bikes?
• How do I use the parking racks?
• Is it safe?
• View all articles in “How To Park”

About / Contact Us

• Reporting threats and vandalism
• Who is behind the BART Bike Station?
• Who is behind the Metro Bike Hub?
• Who is behind the Caltrain BikeHub?

My BikeHub account

• I forgot my password
• I lost my card
• I want to renew my account
• Can I cancel my membership?
• How do I add or remove a bike from my account?
• I am having issues entering the 24hr controlled access.
• Does my membership allow me entry in all Bike Hub locations?
• I want to cancel Auto-Renew
• View all articles in “My BikeHub account”

Types of parking

• Bikeep Racks
• BART Self-parking rooms
• Valet bike parking stations
• Metro Bike Locker Program Questions
• Are you the same as Metro Bike Share?

Additional Services

• Where can I get my bike repaired?
• Where can I rent a bike?